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F.A.Q
Frequently Asked Questions
Where do you ship?
We ship within the United States and internationally. International customers are responsible for checking destination-country import requirements and paying applicable taxes and duties. See our Shipping Policy for details.
How long will it take to receive my order
Delivery time depends on the destination and carrier. See our Shipping Policy for estimated processing and transit times. Estimates are not guaranteed, and customs may delay international orders.
What payment methods do you support?
We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.
How can I track my order?
Use your tracking number on the carrier’s website for shipment updates. A shipping label can be created before the carrier receives the package. If you need help finding your tracking information, email support@rinconsportsnutrition.com or call 1-855-746-2669 (Mon–Fri, 8:00AM–5:00PM PST).
Can I order as a gift for someone else?
When ordering as a gift for someone, be sure to enter in your email address to receive all summary information, but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.
How can I get a refund for my order?
To request a refund or exchange, contact support@rinconsportsnutrition.com within 30 calendar days of delivery. Non-defective products must be unopened, unused and in their original packaging; proof of purchase is required. Contact us separately about defective or incorrect items before returning them. Eligible refunds are issued after the return is received and inspected. See our Refund Policy for full eligibility and return-shipping terms.